At approximately 7:3o P.M (U.S Central Time) yesterday (May 25th) we discovered that a configuration error was present with our MX addresses, this error meant that any email you attempted to send us was never actually sent to us and was returned to you with error code 550. We apologize for this extreme downtime, we were not aware of the issue until now, it may have been this way since August 30th 2016 when we changed hosting providers. At no point was any information compromised via this error, emails from us continued to work, it just prevented you from emailing us back. We’ve worked with our hosting provider to fix this issue and at this time all email systems seem nominal. We’ve likely missed a few hundreds emails in this time-span, if you’ve previously sent us an email and it failed, you can now forward that email to us for review immediately.